Technology Support

Technology/Chromebook Support

 

Chromebook Support Schedule for 11/23-12/4/20

  • Monday through Wednesday from 4:00 to 8:30 pm
  • Saturday from 9:00 am to 4:00 pm
  • Sunday from 12:00 to 8:30 pm

 

Technology/Chromebook Support Information

  • Please send all technology requests regarding Chromebooks and Infinite Campus issues to npfamilytech@npenn.org.

  • You can also use Live Chat through Google Hangouts Monday through Thursday from 8:00 am to 4:00 pm. Once you enter the hangouts site, click the +New Conversation and add npfamilytech@npenn.org. Please note, all hangouts have been set up so that there is audio only, no video.

  • Visit the Chromebook-related Frequently Asked Questions page

 

For information about student Chromebooks and more, visit the North Penn Digital Age Learning website.


 

Students in K-12 still needing a device and K-12 students with a non-working device:


Distribution Dates/Times/Location

Chromebook/device distribution will be available by appointment only at North Penn High School (1340 Valley Forge Road, Lansdale, PA) in the bus circle as follows. Please complete this form to register for an appointment online now.

  • Monday, 11/23 from 3:00 to 6:00 pm
  • Monday, 11/30 from 3:00 to 6:00 pm
  • Thursday 12/1, from 3:00 to 6:00 pm
  • If an emergency pick-up is needed outside of the scheduled dates above, please email npfamilytech@npenn.org to schedule.

 

Preparing for Pick-up

Please wear a mask when rolling down your car window!
Parents/guardians should come prepared with a piece of paper with the following information:

  • Student Name
  • Student Grade
  • Teacher Name
  • Parent/Guardian email address (if possible)
  • If this is an exchange, please have a piece of paper taped to the device with the problem you are experiencing.


Questions? Email npfamilytech@npenn.org or view additional tips and guidelines.


 

Student with Chromebook


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